Terms, Conditions & Cancellation Policy
These Terms and Conditions govern the contractual relationship between
Guillermo Bernal Pike, operating commercially as
White Island Charter (hereinafter “White Island Charter”, “we”, “our”, or “us”), and the client (hereinafter “the Client”, “you”, or “your”) for all vessel charter services arranged through our website
whiteislandcharter.com or by any other means of communication. By completing a booking, the Client acknowledges having read, understood, and accepted the entirety of these terms on behalf of themselves and all passengers included in the reservation.
1. Legal Status of the Vessels
All vessels offered through White Island Charter hold a valid charter licence, carry mandatory civil liability insurance, and are equipped with all safety gear required under current Spanish maritime legislation. Certain vessels within our fleet may be owned by independent third-party owners who operate under their own charter permits. Where this is the case, the specific conditions applicable to each vessel are set out in its individual specification sheet. The Client is responsible for reviewing these conditions prior to departure; unfamiliarity with such conditions does not exempt the Client from compliance.
2. Booking Confirmation
A booking is considered confirmed only once the following two conditions have been met simultaneously:
- White Island Charter has received a deposit equal to 50% of the total charter price; and
- Written confirmation has been issued by White Island Charter (via email or other documented means).
Until both conditions are fulfilled, availability is not guaranteed and no contractual obligation arises on either party.
3. Payment Terms and Methods
Payment schedule
- 50% of the total charter price is due at the time of booking to secure the reservation.
- The remaining 50% must be settled in full before embarkation. Under no circumstances may the Client board the vessel with an outstanding balance.
Accepted payment methods
All amounts are denominated and payable in euros (€). The following payment methods are accepted:
- Bank transfer (no surcharge).
- Payment link – subject to a processing surcharge of 2–3%, depending on the provider.
- Credit or debit card (Visa, MasterCard) – no surcharge.
- American Express – subject to a 2.5% surcharge.
- Cash – accepted only by prior written agreement.
White Island Charter reserves the right to modify accepted payment methods and applicable surcharges at any time, with any changes communicated to the Client before payment is due.
4. Charter Price
Included in the price
Unless otherwise expressly stated in the booking confirmation, the charter price covers:
- Hire of the vessel for the agreed duration (standard charter: 8 hours).
- Mooring at the vessel’s assigned base port for the duration of the charter.
- Vessel hull insurance and third-party liability insurance.
- Standard post-charter cleaning.
- Courtesy equipment and amenities as listed on the vessel’s specification sheet.
Not included in the price
- Fuel (see Section 5 below).
- Professional skipper services, unless specifically included in the booking confirmation.
- Mooring or berthing fees at ports other than the vessel’s base port.
- Any additional services, extras, or consumables not mentioned in the booking confirmation.
5. Fuel
Unless the booking confirmation expressly states that fuel is included, all fuel costs are the sole responsibility of the Client.
6. Skipper and Security Deposit
Skipper requirement
Certain vessels in our fleet must be operated by a professional skipper provided by White Island Charter. Other vessels may be chartered without a skipper, provided the Client holds a valid navigation licence recognised in Spain and appropriate for the vessel’s category and navigation area.
Security deposit
A security deposit is mandatory for all bareboat (without skipper) charters.
7. Charter Duration and Schedule
The standard charter duration is 8 hours.
8. Base Port and Mooring
Each vessel is assigned a designated base port.
9. Maximum Passenger Capacity
In accordance with Spanish maritime regulations, the maximum number of passengers permitted on board recreational charter vessels is
12 persons (excluding crew).
10. Additional Services
White Island Charter can arrange supplementary services upon request.
11. Cancellation Policy
All cancellations must be submitted in writing to
info@whiteislandcharter.com.
11.1 Day Charters (no overnight stay)
| Notice Period | Cancellation Fee |
| More than 30 days before charter date | 25% of total charter price |
| Between 30 and 7 days before charter date | 50% of total charter price |
| Less than 7 days before charter date (or no-show) | 100% of total charter price |
11.2 Overnight Charters
| Notice Period | Cancellation Fee |
| More than 60 days before charter date | 25% of total charter price |
| Between 60 and 30 days before charter date | 50% of total charter price |
| Less than 30 days before charter date (or no-show) | 100% of total charter price |
12. Late Arrival and No-Show
If the Client has not arrived within 60 minutes of the scheduled departure time, the charter may be treated as a no-show.
13. Client Responsibilities and Conduct
The Client and all passengers agree to follow safety instructions and maritime laws.
14. Limitation of Liability
White Island Charter’s liability is limited to the total charter price paid by the Client.
15. Force Majeure
White Island Charter shall not be held liable for delays caused by circumstances beyond its control.
16. Applicable Law and Jurisdiction
These Terms and Conditions are governed by the laws of Spain.
17. Acceptance
By completing a booking the Client confirms acceptance of these Terms and Conditions.
Questions about these terms?
Please contact us:
